Resources

/ Guides, tools and research

The chargeback
playbook.

Field-tested guides, free tools and fresh research from the team that fights thousands of disputes every week.

240+

Articles

38

Guides

12

Free tools

02

/ Guides

Deep dives,
free to keep.

Long-form guides written by our dispute analysts. Download as PDF or duplicate the Notion template.

RecoverIQ Guides

Vol. 01

The friendly fraud field guide

2026 edition

RecoverIQ Guides

Vol. 02

Evidence that wins

2026 edition

RecoverIQ Guides

Vol. 03

Reason codes, decoded

2026 edition

RecoverIQ Guides

Vol. 04

Pre-dispute alerts 101

2026 edition

03

/ Free tools

Run the numbers. Free.

No sign-up needed. Built from the same engine that powers RecoverIQ.

0.00%ratio
Watch zone
SafeWatchAction

Dispute ratio calculator

See where you stand against card network monitoring programs in seconds.

Live tool · no sign-up

10.4Fraud
Other fraud: card-absent environment
Best evidence
AVS + CVV match3-D SecureIP + devicePrior orders

Reason code lookup

Type any code from any network and get the evidence that actually wins it.

Live tool · no sign-up

Not as described · 13.30 / 6

Evidence checklist builder

Pick a reason code and tick off what your team has ready to send.

Live tool · no sign-up

05

/ Events

Learn it
live.

Webinars, hands-on workshops and meetups with the people who fight disputes for a living.

Nov

18

Wed

Webinar

Winning friendly fraud disputes in 2027

Portrait of Nadia Reyes
Portrait of James Kito

Online · 45 min · 11:00 AM PT

Nov

18

Wed

Webinar

Winning friendly fraud disputes in 2027

Portrait of Nadia Reyes
Portrait of James Kito

Online · 45 min · 11:00 AM PT

Dec

03

Thu

Live workshop

Holiday fraud war room: build your rules live

Portrait of Ana Molina
Portrait of James Kito
Portrait of Luca Santos

Online · 90 min · 9:00 AM PT

Dec

03

Thu

Live workshop

Holiday fraud war room: build your rules live

Portrait of Ana Molina
Portrait of James Kito
Portrait of Luca Santos

Online · 90 min · 9:00 AM PT

Jan

21

Thu

Meetup

RecoverIQ Risk Forum, New York

Portrait of Nadia Reyes
Portrait of Ana Molina

In person · Half day · Limited seats

Jan

21

Thu

Meetup

RecoverIQ Risk Forum, New York

Portrait of Nadia Reyes
Portrait of Ana Molina

In person · Half day · Limited seats

Newsletter · every Tuesday

The Dispute
Desk.

One short email a week with new tactics, rule changes and the numbers behind them.

Portrait of Nadia Reyes
Portrait of James Kito
Portrait of Ana Molina
Portrait of Luca Santos

18,400 readers

No spam. Unsubscribe anytime.

Issue #142

Nov 03

Why friendly fraud spikes in January

01

The post-holiday refund gap

4 min

02

3 rules to switch on before Dec 26

3 min

03

Chart of the week: win rate by day

2 min

Issue #142

Nov 03

Why friendly fraud spikes in January

01

The post-holiday refund gap

4 min

02

3 rules to switch on before Dec 26

3 min

03

Chart of the week: win rate by day

2 min

  • New: RecoverIQ Alerts stop disputes before they happen

  • New: RecoverIQ Alerts stop disputes before they happen

  • New: RecoverIQ Alerts stop disputes before they happen

  • New: RecoverIQ Alerts stop disputes before they happen

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