Our yearly report draws on 41 million transactions and 1.2 million disputes from merchants on the RecoverIQ network. Here are the numbers that matter most.
Dispute volume by industry
| Industry | Disputes per 10,000 orders |
|---|---|
| Digital goods | 41 |
| Subscriptions | 33 |
| Travel | 27 |
| Ecommerce | 18 |
Win rates by reason code
Fraud claims became more winnable after Compelling Evidence 3.0, while “not as described” stayed the hardest to win.
Five predictions for 2027
Alerts will stop more disputes than responses win.
Friendly fraud will pass 75% of all disputes.
Networks will reward merchants who share order data early.
Manual dispute teams will shrink to exceptions only.
Refund rules will become standard for small orders.
